FAQ

1. Who can take IELTS Academic? 2. Who can take the IELTS General? 3. Do I need to know about a specific subject to take the test? 4. Do I need computer skills to take the test? 5. How old do I need to be to take IELTS Academic? 6. Will I be penalised in speaking tasks for not having an accent from a native English speaking country? 7. How many times can I take the test? 8. Do I have to take IELTS TEST in my home country? 9. Registration & Payment 10. Do I have to pay for the test with my own credit card? 11. Can I register directly with the test center? 12. My given and family names are the same. What should I enter in the registration form? 13. My name is too long to fit in the space on the form. What should I enter in the registration form? 14. What happens if my ID shows a different name to the one I registered with? 15. What should Test takers with disabilities do? 16. How do I request testing accommodations? 17. ON THE TEST DAY 18. What happens if there is a problem with my computer during the test? 19. What should I do if I spot a problem with the Question Paper? Such as the print is not clear, or the answer paper is wrongly printed...or wrong Question paper given to me.. 20. What happens if I have to leave for an emergency? 21. Can I leave early if I finish the test? 22. How do I know how much time I have left? 23.Can I correct my answers during the test? 24. When do I get to know my results? 25. 20 days have passed and I have not received any information about my result. What should I do? 26. My score is 'on hold'. What does that mean? 27. Requesting a rescore 28. Cancellations and Refunds : What happens if I arrive late? 29. I need to cancel my test, or I did not turn up to take it. Can I claim a refund?

1. Who can take IELTS Academic?


Those who aspire to pursue their education abroad, should take the IELTS Academic test.

2. Who can take the IELTS General?


Those who desire to settle abroad (Permanent Residents), should take the IELTS General.

3. Do I need to know about a specific subject to take the test?


Negative. The IELTS Test is to test your STANDARD / LEVEL/ ABILITY of English in terms of 4 modules, they are Speaking...Listening...Reading...and Writing. The three Cs ..COMPREHENSION, COMPOSITION AND CONVERSATION.

4. Do I need computer skills to take the test?


Not at all. It is as manual based test. ( Use paper and pencil/pen )

5. How old do I need to be to take IELTS Academic?


You must complete 10th or + 2 ( that is 12th standard) this will take you to the age of 14 to 16years old, where you can pursue your Graduation.

If you are done with the Graduation, which will take you to 17 to 19 years, then you can pursue your Masters.

6. Will I be penalised in speaking tasks for not having an accent from a native English speaking country?


In the IELTS Speaking test, the Examiners are Indians, and they are well aware of the impact of native language non-English speakers , representing over 100 different native languages. However clarity of the words is anticipated.

7. How many times can I take the test?


You can take the IELTS TEST as many times as you like. ( which we hope you donot have to!!). However You are advised to book for the test again only after receiving the score card of the previous test which you have taken.

8. Do I have to take IELTS TEST in my home country?


Not a complusion. You can take it at any of our test centers around the world. Make sure you procure the right ID proof of your STAY in that place in which you are attempting the test.

If you are a foreigner in that country, then you will be expected to show your passport at the test center.

9. Registration & Payment


We accept these payment methods:

• MasterCard and Visa debit cards

• MasterCard, Visa, American Express and JCB credit cards

• Vouchers and promotion codes (you must pay the balance if your voucher does not cover the full test cost)

We do not accept PayPal

10. Do I have to pay for the test with my own credit card?


Not necessary. You can use a card that is registered in a different name (i.e. a parent's credit card.)

11. Can I register directly with the test center?


Not at all.. You should register for the test online or by phone through our call centers. Contact the customer service team in your region.

12. My given and family names are the same. What should I enter in the registration form?


Enter your name into the family name field. Enter a period (.) in the given name field.

13. My name is too long to fit in the space on the form. What should I enter in the registration form?


Enter the name as it appears in the ID, that you will be producing for verification., in all prossibility it will be your Passport. Then contact us on the Toll- Free number and explain your situation, we will guide you accordingly.

14. What happens if my ID shows a different name to the one I registered with?


That is too bad!!. You will not be allowed to take the test, moreover your test fee will not be refunded. On the contrary, you are advised to contact the venue of the test, and furnish this issue , so as to get it rectified.

We will do whatever is best to compromise on the issue.

15. What should Test takers with disabilities do?


Test takers are advised to make the request for certain minor alterations at the test center where they intend to take the test. Available accommodations may include: access for wheelchairs, adjustable chairs or desks, and screen magnifiers. These accommodations do not require approval prior to booking, but test takers must schedule through the Customer Service call center to ensure that the request can be met. The Customer Service team will schedule your appointment over the telephone and send you a confirmation email.

In addition to these accommodations, the use of comfort aids is allowed without prior approval . Examples of comfort aids that do not require approval include eyeglasses, hearing aids, a pillow for supporting a broken limb, neck braces or collars. If you are unsure whether you require approval for your comfort aid, please contact the Customer Service.

16. How do I request testing accommodations?


To request for an accommodation please contact customer service in your region to discuss your requirements

In some cases you may be asked to complete and return an accommodations request form:Accommodations Request Form

You should complete the form and return a scanned copy via email . Depending on the nature of your request, it may take up to 4 weeks to process your application. Therefore, please ensure that you leave sufficient time before the date on which you would like to take the test.

17. ON THE TEST DAY


( i )When should I arrive at the test center?

To avoid unforseencircumstances, you are advised to reach the venue 30 minutes before the start of your test. This will give you plenty of time to check in, pass the verification proceedure and follow instruction announced.

(ii) How do you check my identity at the test center?

We will check the ID you bring with you. Also take a photo of you. A palm vein scan and a digital signature.

(iii) What documents can I use as ID at the test center?

Your ID needs to be valid, non-expired and government-issued. It must have your name in Roman characters (A-Z), with a recognizable photograph of yourself and your signature.

In many countries, a passport is the only acceptable form of identification. Some countries enforce stricter measures. If you are unsure about what ID you need, or cannot meet the requirements, please contact the Customer Services team in your region.

(iv) What is palm vein recognition and is it safe?

Palm vein recognition scans the veins inside your hand to create a digital template that represents your palm vein pattern. Everyone’s veins are different, just like a fingerprint, this authenticate your identity. To use the palm vein scanner, you simply hold your hand in place above the scanner for a second or two ,( at the most). The scanner uses a near-infrared light source, similar to a remote control – and you will not be required to touch the sensor.

18. What happens if there is a problem with my computer during the test?


Instantly, Raise your hand, tthe Test Administrator or the Ushers they will notice and they will do their best to ensure that the problem is resolved as soon as possible , and it will be recorded and reported.

Make sure you tell the Test Administrator or the Ushers about any problems you feel that would affect your ability to complete the test. Without their record of the problem, it is very hard for us to trace the issue, to compromise on your test time.

19. What should I do if I spot a problem with the Question Paper? Such as the print is not clear, or the answer paper is wrongly printed...or wrong Question paper given to me..


Be quick and Raise your hand , this will be observed by the Test Admainistrator or the Ushers and they will make sure that the issue is resolved as soon as possible . They may ask you to complete a form. This will then be sent to us so we can investigate.

Alternatively, contact your local customer service team within 14 days of the test.

20. What happens if I have to leave for an emergency?


Raise your hand and explain your situation to the Test daministrator or the Ushers. They will advise further.

21. Can I leave early if I finish the test?


Yes. Raise your hand and the Test Administrator or the Usher will attend to . Handover the Question papers and the Asnswer sheets , after which they will permit you to leave.

22. How do I know how much time I have left?


For each section of the test an announcement will be made when you have the last 10 minutes left, then again when it is the last 5 minutes and finally on the 60th minute, where a voice will come across to request you to ' PUT YOUR PENS DOWN....OR...STOP WRITING. Please be obedient here...to avoid any mishap.

23.Can I correct my answers during the test?


Certainly you can. As long as you know that you have time on hand for each module, where one hour for each is allocated. Advice: Donot spend too much of time on one module, as you will not have sufficient time for the others...hence, space out your time as suggested on the Question paper.

24. When do I get to know my results?


After 15 working days , an email and a message will be posted to you on the number that you had furnished when you had filled the form of the Date Booking Exam.

A week later the score sheet/card will reach the address that you had written on the form when you had booked the date for the Test.

25. 20 days have passed and I have not received any information about my result. What should I do?


Check your junk or spam email folder. We will email you when your results are available, so the email may be there already.

If your score is on hold we will contact you., by message or call.

If you have not received any messages from us at all, then you may contact us.

26. My score is 'on hold'. What does that mean?


We will put your score on hold if we detect any possible irregularities in your test.

We investigate even minor issues, so having your test put on hold does not mean that there is necessarily a problem, we may take some more time to sort out the situation.

27. Requesting a rescore


If you are disappointed with the score you have achieved, you can take the test again. You may retake IELTS TEST as many times as you want, although you must wait until you have received your scores from one test before booking another.

Test scores are valid for up to two years from the date of the test. After that, you will no longer be able to submit those scores , as they will be defaulted./ devalued.

A fee is stipulated and after 7 working days the result will be given to you.

Before doing this, test takers should take the following into consideration:

• It is unlikely that your overall scores will change.

• It may go up or down.

• If your score changes, it will replace your previous score.

To order a rescore, you must contact Customer Service within 14 calendar days of your score report being made available to you.

The fee for rescores is available from the Customer Service team. If the scores change, the rescore fee will be fully refunded.

28. Cancellations and Refunds : What happens if I arrive late?


Contact the relevant customer service team as soon as you know you are going to be late. If you arrive up to 15 minutes late you may still be allowed to take the test. You will still get the full three hours to complete the test.

If you arrive over 15 minutes late you will not be allowed to take the test and you will lose your Test fee.

29. I need to cancel my test, or I did not turn up to take it. Can I claim a refund?


If you fail to turn up to your appointment you will not generally receive a refund.

You may receive a partial refund if you cancel your test before the appointment date.

For your best chance of a refund, contact the customer service team in your region. In some circumstances we will try to reschedule your test free of charge.